Frequently Asked Questions
Are your products made in the USA?
YES... All of our products are proudly Made In The USA. We do not sell imported artificial turf. Our yarn is extruded, tufted, backed, cut and finished 100% in the USA.
How does PaverTurf hold up to harsh elements?
PaverTurf is extremely durable to both hot and cold climates and has an average lifespan of 20 years. It is constructed to withstand all the harsh elements and has a UV resistant polyethylene fiber system which prevents fading.
What is the Warranty and what does it cover?
YES, all of our products come with a 10 or 15 year warranty. The average lifespan of PaverTurf is typically 15 years or more depending on application and usage. Please see our Warranty Policy for more detailed info.
What maintenance or upkeep is required?
Synthetic Turf does not require much maintenance when compared to natural grass. However, routine cleaning and grooming can be necessary depending on application, location and usage. It is good practice to keep the turf clean and free from debris (dust, leaves, dirt) when necessary using a leaf blower or stiff brush broom.
How do I clean the turf?
Most stains can easily be cleaned with water, mild soap & water (Dawn Dish Soap), or vinegar & water. Dust, dirt and debris can be removed using a broom or leaf blower.
What does Total Weight refer to?
This number refers to the total weight of the turf including all yarn fibers and backing per square yard of material. Usually the higher the number, the higher the quality. All of our turf has a high face weight and total weight and is of the best quality.
What types of payment do you accept?
We accept all major credit cards and PayPal over our secure server. If you do not feel comfortable paying online, please call us and we can process your payment manually.
How long before my order ships?
PaverTurf products usually ship between 1-2 weeks or sooner. We try to fulfill orders as soon as possible and we try to keep fast moving inventory ready to ship. However, we also like to ship fresh product, so there can be a lead time to get your order ready. We will do our best to get your order to you as fast as possible.
How does my order ship and will I receive tracking info?
PaverTurf ships UPS or FedEx Ground and we provide tracking info when it leaves our factory.
How hard is it to cut the turf if I need to customize the piece?
PaverTurf cuts easily with a utility knife/carpet cutting knife or even scissors. If you need any assistance, please call our customer service team for help (877) 425-5505 Option 2, or send us an email when you order and we may be able to accommodate you.
Can I connect multiple PaverTurf pieces and how?
It is very easy to connect and link multiple pieces of PaverTurf. We sell caulk turf glue or self adhesive tape strips for connection points.
I received my PaverTurf product and there are some flat spots, creases or wrinkles from shipping?
This is completely normal during the packing and shipping process. We recommend you allow the turf to "relax" prior to installation. To do this, unfold the PaverTurf and lay on a flat surface and allow to rest at least 6 hours. For best results, place in the sun. If you still notice some imperfect areas...take your hands, foot or a small brush and gently comb the appropriate fibers in the opposite direction until they start to straighten up. By default, all the fibers will be leaning slighty to one direction. This becomes important to notice during installation and, if applicaple, connecting multiple pieces of PaverTurf.
Does your turf need infill?
Yes. PaverTurf requires infill which adds support, stability, uniformity and absorbancy characteristics. It is also important to help the grass blades maintain their integrity & shape. Infill helps to weigh down the turf which expands and contracts with weather and temperature. And finally, it adds ballast for stability and helps prevent the matted-down look.